Refund policy

Returns, Refunds & Exchanges Policy

✅ Quality Checked Before Dispatch

All products are thoroughly inspected and quality checked before being dispatched. We take great care to ensure items are accurately described, securely packaged, and leave our premises in good condition.

📦 Please Choose Carefully

As many of our products are offered at heavily discounted prices, clearance pricing, trade pricing, ex display pricing, or made to order pricing, all sales are considered final unless otherwise required under Australian Consumer Law.

We do not offer refunds, returns, exchanges, credits, or cancellations for:

• Change of mind

• Incorrect size selection

• Incorrect colour selection

• Ordering the wrong item

• Delayed delivery by third party freight carriers

• Items that do not meet personal expectations where the product matches the description provided

• Minor variations in colour, finish, texture, dimensions, or appearance

• Clearance, discounted, sale, ex display, used, custom, or special order items

📏 Product Measurements & Sizing

All measurements, dimensions, and sizing information are provided as a guide only.

Manufacturing and production tolerances may apply.

Customers are responsible for reviewing all measurements, specifications, and sizing information before placing an order.

If you are unsure, please contact us prior to purchase and we will be happy to assist.

🖍️Colours & Product Images

We make every effort to accurately display product colours and finishes.

However, colours may appear differently depending on screen settings, lighting conditions, photography, manufacturing batches, materials, and monitor calibration.

Minor colour variations between images and actual products are considered normal and do not constitute a fault.

🏪 Viewing Products Before Purchase

Where available, customers are welcome to inspect products in person prior to purchase.

We strongly encourage inspection before ordering if you have any concerns regarding colour, size, condition, finish, or suitability.

⚠️ Damaged or Incorrect Items

If you believe you have received an incorrect item or a product that has been damaged in transit, you must notify us within 7 days of receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Claims submitted after 7 days may not be accepted.

⚖️ Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

If a product has a major fault, is significantly different from its description, or otherwise qualifies for a remedy under Australian Consumer Law, we will work with you to provide an appropriate remedy.

📩 Need Help?

If you have any questions about a product before purchasing, please contact us:

Email: sales@printgo.com.au

Phone: 0433 239 932

Address: 15 Sant Court, Ravenhall VIC 3023

By placing an order with us, you acknowledge that you have read and accepted our terms and conditions along with   Returns, Refunds & Exchanges Policy